Carol's work as a children's author/coach and business consultant/former managing editor of numerous business Web sites is spotlighted in several books, including:

Taming the Search-and-Switch Customer:
Earning Loyalty in a Compulsion-to-Compare World
by Jill Griffin
Jossey-Bass
2009

Learn more about this book here.


2008 Children's Writer's & Illustrator's Market
by Alice Pope
Writers Digest Books
2007

Learn more about this book here.


Guerrilla Marketing for Financial Advisors
by Grant Hicks and Jay Conrad Levinson
Trafford Publishing
2006

Learn more about this book here.


2006 Children's Writer's & Illustrator's Market
by Alice Pope
Writers Digest Books
2005

Learn more about this book here.


Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship
by Frederick Newell and Seth Godin
Bloomberg Press
2003

Learn more about this book here.


Customer Loyalty: How to Earn It, How to Keep It
by Jill Griffin
Jossey-Bass
2002

Learn more about this book here.